Returns/Exchanges

At Gingerbread Monkeys, we are confident that the quality of our merchandise will meet, if not exceed your expectations.

If you're not completely happy with your purchase for any reason, you can return most unused, unwashed, non-sale items (exceptions listed below) in their original condition with tags attached within 14 days for a full refund, less the shipping costs, or for a store credit or exchange. After 14 days, and up to 28 days, we will gladly issue a store credit or exchange. We do not accept returns after 28 days from receipt of purchase. All orders requiring a return or exchange require prior approval by Gingerbread Monkeys. We reserve the right to refuse delivery of any packages that do not have prior approval.

Exceptions to the general return policy:

All purchases of items on-sale and/or discounted are final.
We cannot accept returns on special order items.
We cannot accept returns on pre-order items. Items that are considered pre-order will clearly be noted on their product page. If for some reason we cannot fill your order we will issue a full refund. We will accept cancellations on pre-order items but for store credits only that can be used on future purchases.
Undergarments, baby bottles and other products where hygiene concerns apply are final sale.

We require the following information to process an exchange/return:

Order Number
Customer's Name
Customer's Mailing Address
Item number and description of product(s) for return or exchange
Reason for return or exchange

Upon receipt of the above information, we will provide you with our shipping address and an exchange/return authorization number. Items must be received by Gingerbread Monkeys within 10 days of receiving an exchange/return authorization number. Please include a copy of the original invoice with your return or exchange.

Please note:

Items lost or damaged in shipment are the responsibility of the customer.
Refunds (if applicable) will be credited back to the original method of payment.
If the original purchase was made with a gift certificate, a new gift certificate will be issued for the amount of the credit.
Gift returns (without a receipt) will be issued an exchange or store credit.
Credit amount for any return or exchange will be for the price of the product(s) less any applicable shipping charges; i.e. if your original order total qualified you for free shipping, but your return sets you below our free ship offer (total purchase value of $150) you will be credited for the item amount less the initial ship charges for that item.

Please allow approximately two weeks for the processing of your return.

If your product has a manufacturing defect, Gingerbread Monkeys is happy to replace it for you. The shipping charge is waived for replacements.

When shipping from outside of Canada, please use regular post and not a courier company such as Federal Express or UPS as we can't receive it due to customs charges incurred at our end.